Privacy policy

This policy explains what personal information Crawlbench collects, how we use it, who we share it with and the choices you have. It covers the website, the web app, the APIs and Enterprise data.

"Crawlbench", "we", "us" and "our" mean the business that runs Crawlbench. You can reach us at support@crawlbench.com. We are the data controller for the personal information in this policy.

1. What you give us

• Account: your email, your password (stored hashed), your name if you add it, how you sign in (email, Google or Apple), and the names of teams you create.
• What you set up: searches and goals, saved listings, notes, outcomes (what you offered, bought for or sold for), saved markets, your own listings in Markets, alert channels and settings.
• The assistant: the questions you ask it and the drafts it writes for you.
• Messages: what you send us by email, chat or a form, such as the contact form, a call booking or a request for sample data.
• Your choices: whether you ticked "Send me product news and offers" at sign up, and your answer to "How did you find us?" if you give one.
• Alert channels: if you connect Telegram, Slack or Discord, the details we need to send alerts there.
• Affiliates: if you join the affiliate program, your payout details for PayPal or Wise, and your W-9 or W-8BEN form.

2. What we collect as you use Crawlbench

• How you use it: the pages and screens you view, the features you use and when; the listings you open, save, mark Handled or hide; and how fast each alert reached you.
• Sign up details: your IP address and approximate country (from the IP address, not GPS), recorded once when you create your account, for security, to prevent abuse and to know where people come from. While Analytics is on, we also keep the page you first came to, with only its ad tags (such as utm values and, while Marketing is on, an ad click id), and the site that sent you, without the rest of its address.
• Google Analytics ids: when you sign up or sign in with Analytics on, we keep your browser's Google Analytics visitor and visit ids with your account, so the usage events our servers send to Google Analytics join your visit. They are deleted when you turn Analytics off or delete your account.
• Devices: device and browser details.
• Server logs: IP address, request paths, status codes and times, kept for security and to fix problems.
• Cookies and local storage: see the Cookie policy.
• Security checks on forms: public forms such as the contact form may use Cloudflare Turnstile to tell people apart from automated abuse. Cloudflare processes limited technical details for this check, such as your IP address and browser details, under its Turnstile Privacy Addendum.

3. What other companies tell us

• Payments: Stripe, for plans bought on our website, tells us about each payment, such as the plan, the amount, the country and a transaction ID. Stripe also gives us the billing email. We never see or store your full card number.
• Sign in: if you sign in with Google or Apple, they give us your email address and name, as you allow.

4. Listings and the people who post them

Crawlbench collects public listings from the marketplaces it covers. A listing can include the seller's public name and profile. This is where each part shows:

• In the app and the Searches API: the seller's name and profile link, as the marketplace shows them.
• In Enterprise data: businesses by the name their page shows, and every seller with a stable ID for each data contract.

We keep listings and their history, seller details included, to build market numbers over time. A seller with a question about their data can email support@crawlbench.com.

5. How we use it

• Run Crawlbench: searches, alerts, the price check, the assistant, Markets, teams and Enterprise data.
• Sign you in and keep your account secure.
• Take payments and manage plans, through Stripe.
• Send the emails described in section 7.
• Answer the questions you ask the assistant. An AI provider processes your question and the listings it is about, to write the answer.
• Build group numbers, as described in section 6.
• Measure and improve the website and the app, including with Google Analytics, Meta Pixel, Reddit Pixel and the ChatGPT ads pixel.
• Answer your messages and hold the calls you book.
• Pay affiliates.
• Find and stop fraud, abuse and security problems.
• Meet our legal duties.

6. Group numbers

Some numbers in the price check, Markets and Enterprise data come from what many teams do, never from one team alone:

• People looking: how many teams have a search on for a kind of item, area and price. Each team counts once, and a number shows only with at least 5 teams.
• What others paid: the outcomes teams record. A number shows only with at least 5 outcomes from at least 3 teams, and no team gives more than half of a group. A team owner can turn off "Count our results in group numbers" in Settings, under Team.

7. Emails we send

• Account, security and billing emails go to every account and cannot be turned off while you have one.
• Alert emails go while email alerts are on. Each one has a link that turns email alerts off in one click. The weekly market email has its own link, "Stop the weekly email".
• Day Pass and trial emails come with an unsubscribe link that works in one click.
• Product news, and emails that invite you back after your searches stop, go only to people who tick "Send me product news and offers" at sign up. The box starts unticked. Each of these emails has an unsubscribe link, and you can leave either list at any time.
• The newsletter goes only to people who ask for it on the Blog and confirm their address. We keep the address, when you asked and confirmed, and the time zone your browser gave, only to send it. Every newsletter has a link to leave in one click.
• If you ask us to add a marketplace, we email you once when it goes live.

8. Legal bases (EEA and UK)

If you are in the EEA or the UK, we use your personal information on these legal bases:

• Contract: to provide Crawlbench to you.
• Legitimate interests: to keep Crawlbench secure and prevent abuse, to collect public listings and build group numbers, to measure and improve the website and the app, including with analytics and marketing cookies, and to remember your cookie settings.
• Consent: for product news, the newsletter and the emails that invite you back. You can withdraw it at any time. This does not change what we did before you withdrew it.
• Legal obligation: to meet tax, accounting and other legal duties.

9. Who we share it with

We do not sell your personal information. We share it only with:

• Service providers that run parts of Crawlbench for us: hosting, email delivery (Resend), error tracking (Sentry), CDN and security (Cloudflare), payments (Stripe), the AI provider behind the assistant, Google Analytics (Google LLC), Meta Pixel (Meta Platforms), Reddit Pixel (Reddit, Inc.) and the ChatGPT ads pixel (OpenAI) to measure our ads. While Marketing cookies are on and you are signed in, we send Reddit and OpenAI a hashed email and a hashed user id, so an ad click can be matched to a sign up or a purchase. We never send the email as you typed it. They process it on our instructions, under contract where the law requires it.
• Apple and Google, when you sign in with them.
• Telegram, Slack and Discord, when you connect them for alerts.
• Your team: the people on your team see its searches, listings, notes and outcomes, and who handled each listing.
• Legal recipients, when the law or a court requires it, or to protect our rights, our users or the public.
• A new owner, if Crawlbench is merged or sold. We tell you before your information moves.

10. Outside your country

We and our service providers may process your information outside the country where you live, including in the United States. Where the law requires it, we use safeguards such as the EU Standard Contractual Clauses.

11. How long we keep it

• Account and team data: while your account is open.
• Your IP address and country from sign up: while your account is open, then deleted with it.
• When you delete your account, your searches stop at once and you are signed out everywhere. We delete or anonymize your personal information within 30 days, except records we must keep for legal, tax or fraud prevention reasons. A plan bought on our website ends with the account.
• Server logs: up to 90 days. Logs of API calls: 7 days.
• Billing records: as long as tax law requires, often up to 7 years.
• Cookies: see the Cookie policy.
• Listings: see section 4.

12. Your rights

Depending on where you live, you may have the right to:

• See the personal information we hold about you.
• Correct it.
• Delete it.
• Limit or object to some uses of it.
• Get a copy of it to take elsewhere.
• Withdraw your consent, for example to product news.
• Complain to your local data protection authority.

You can delete your account yourself in Settings, on the web. For anything else, email support@crawlbench.com from your account's email address. We reply within one business day and complete your request within 30 days.

13. California residents

If you live in California, you have the right to know what personal information we collect, to ask us to delete it, and to opt out of its sale or sharing. We do not sell your personal information. To make a request, email support@crawlbench.com.

14. Security

We protect your information with encryption in transit (HTTPS), hashed passwords, access controls and regular security reviews. No system is perfectly secure. If a breach affects your information, we tell you as the law requires.

15. Children

Crawlbench is for people 18 or older. We do not knowingly collect personal information from children. If you think a child has given us personal information, contact us and we will delete it.

16. Cookies

We use cookies and local storage to keep you signed in, protect forms, and measure visits and our ads with Google Analytics, Meta Pixel, Reddit Pixel and the ChatGPT ads pixel on the website and in the app. Needed cookies are always on. Analytics and Marketing cookies are on when you first visit, and you can turn them off at any time in Cookie settings. The full list is in the Cookie policy.

17. Changes to this policy

We may update this policy. Before a big change takes effect, we tell you by email or in the app.

18. Contact

For privacy questions or to use your rights, email support@crawlbench.com. We reply within one business day.