Refund policy

This policy explains when Crawlbench refunds a payment. It is part of our Terms of service.

1. The Day Pass and the 3-day trial

The Day Pass is free and needs no card, so there is nothing to refund when it ends. The 3-day trial is free too: nothing is charged if you cancel within the 3 days. Markets Free is a free account.

2. A full refund within 14 days

If Crawlbench is not right for you, ask within 14 days of your first payment and we refund that payment in full. This applies to monthly and yearly plans, on Deals and on Markets. When a plan starts with a trial, the first payment is the one at the end of the trial.

3. After the first 14 days

• A monthly plan runs to the end of the month you paid for. When you cancel, it stops renewing.
• A yearly plan runs to the end of its year. When you cancel, it stops renewing.
• We do not refund part of a month or a year, unless the law requires it.

4. Plans bought in the iPhone app

Apple bills plans bought in the iPhone app, and Apple handles their refunds. Ask Apple for a refund through your Apple account.

5. Scale and Enterprise data

Refunds for Scale plans and Enterprise data follow their contract.

6. Your rights under the law

If you are a consumer in the EU, the EEA, the UK or another place with similar laws, you may have a legal right to withdraw from a purchase within a set time, usually 14 days. That right applies whatever this policy says. To use it, email [email protected].

7. When we do not refund

We do not refund a payment when:

• You ask more than 14 days after your first payment and no legal right applies.
• We closed your account for breaking our Terms of service, for example for abuse or fraud.
• There are signs of refund abuse, such as signing up and asking for a refund again and again.

8. How to ask for a refund

Email [email protected] from your account's email address, with:

• The email address on the account.
• The receipt number from your receipt email, if you have it.
• A short reason.

We reply within one business day.

9. How refunds are paid

Plans bought on our website are sold by Crawlbench and processed by Stripe. We refund to the card or account you paid with. A refund usually reaches you in 5 to 10 business days, depending on your bank or card issuer. Currency conversion fees from your bank may not come back.

10. Cancelling is not a refund

Cancelling a plan and asking for a refund are separate. You can cancel at any time in Settings, under Plan. Cancelling stops renewals. It refunds nothing on its own, unless section 2 or section 6 applies.

11. Changes to this policy

The policy in force when you paid applies to that payment. Before a big change takes effect, we tell you by email or in the app.

12. Contact

Refund questions? Email [email protected]. We reply within one business day.