These Terms of Service ("Terms") govern your access to and use of the Crawlbench web application and related services (the "Service") operated by Crawlbench ("Crawlbench", "we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Crawlbench is a software-as-a-service tool that monitors publicly available Facebook Marketplace listings against monitors you configure, filters those listings, and surfaces matches in a dashboard for triage. The Service is intended for discovery and triage. It is not a replacement for messaging or transacting on Facebook Marketplace.
2. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract.
- You are responsible for keeping your account credentials confidential and for all activity under your account.
- You must provide accurate, current information when you register and keep it up to date.
- You may not share your account with others. Workspaces with multi-seat features are available on higher plans.
3. Acceptable use
You agree not to:
- Use the Service to violate any applicable law or third-party right.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law.
- Resell, sublicense, or otherwise commercialize the Service without our prior written consent.
- Attempt to interfere with, overload, or disrupt the Service or its infrastructure.
- Use the Service to send spam, harass others, or scrape data in violation of third-party terms.
4. Subscriptions, fees, and billing
Paid plans are billed in advance on a recurring monthly basis unless stated otherwise on the pricing page. Payments are processed by Paddle.com Market Ltd. ("Paddle"), our authorized reseller and Merchant of Record. By purchasing a paid plan you also agree to Paddle's Checkout Buyer Terms.
- Subscriptions renew automatically until cancelled.
- You can cancel at any time from your account settings or by contacting support. Cancellation stops future renewals; access continues through the end of the current billing period.
- Fees are exclusive of taxes unless stated otherwise. Paddle calculates and collects any applicable VAT, GST, or sales tax.
- We may change pricing with at least 30 days' notice; changes take effect on your next renewal.
5. Refunds
Our refund terms are described in our Refund Policy, which forms part of these Terms. Statutory consumer rights (for example, the EU/UK 14-day right of withdrawal) are honored where they apply.
6. Free trials
Crawlbench may offer a free trial period. At the end of the trial, if you have entered payment details, your subscription will start automatically and you will be charged at the then-current rate for your selected plan unless you cancel before the trial ends.
7. Data and Facebook Marketplace
The Service interacts with publicly available data from Facebook Marketplace. Crawlbench is an independent product and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Facebook. You are responsible for ensuring your own use of any data surfaced through the Service complies with Facebook's terms and with applicable law.
8. Your content
You retain ownership of any content (monitors, notes, settings) you submit to the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, and process that content solely to operate and improve the Service.
9. Intellectual property
The Service, including its software, design, and content, is owned by Crawlbench or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
10. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if continued provision would expose us to legal risk. On termination, your right to use the Service ends; sections that by their nature should survive (including fees owed, IP, disclaimers, and limitations of liability) will survive.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that match results will be accurate, complete, or timely.
12. Limitation of liability
To the maximum extent permitted by law, Crawlbench will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold Crawlbench harmless from any claims, damages, or expenses arising out of your use of the Service in violation of these Terms or applicable law.
14. Changes to the Terms
We may update these Terms from time to time. If we make a material change, we will notify you (for example, by email or in-app notice) before it takes effect. Continued use of the Service after a change means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of the United States and the State of Texas, without regard to its conflict of laws rules. Mandatory consumer protection laws of your country of residence still apply where they cannot be excluded by contract.
16. Contact
Questions about these Terms? Email [email protected].