Questions
Questions and answers.
Plain answers about searches, alerts, the assistant, plans and your account.
Getting started
5 answers
Crawlbench watches Facebook Marketplace for the things you want to buy. We check every new listing against similar listings nearby and alert you when a good one appears.
You contact the seller yourself on Marketplace, from your own account.
Free for 24 hours. No credit card. After it, any plan starts with a 3-day trial: you add a card, and nothing is charged if you cancel within the 3 days.
It starts when you sign up, with your first search live, and runs at Growth speed: busy cities are checked every 5 minutes.
Describe what you want in one sentence, like “Toyota Camry under $13,000 near Austin”. Then pick the cities and where your alerts go.
Categories: cars and vehicles, homes for sale, homes for rent, electronics, furniture and home, cameras and optics, tools and equipment, and collectibles. For anything else, use Build your own.
42 countries and 2,798 cities: the United States and Canada, 33 countries in Europe, the United Arab Emirates and Saudi Arabia, Australia and New Zealand, Brazil, Nigeria and Zimbabwe. 209 of the cities are in the United States.
Each search covers any cities you pick in one country.
Yes. Use Crawlbench on the web or in the phone app. Alerts can go to the phone app, email, Telegram, Slack and Discord.
Searches and alerts
6 answers
New listings reach you within minutes. Busy cities are checked every 10, 5, 2 or 1 minutes, depending on your plan. A search that fits in one round checks every city. On a wider search, quiet cities are checked less often.
Starter checks busy cities every 10 minutes, Growth every 5, Pro every 2 and Scale every minute. The Day Pass runs at Growth speed.
A city with many new listings for your search. On a search wider than one round, we check busy cities at your plan's speed and quiet cities less often. A smaller search checks every city every round.
All five work on every plan. Email is on from sign up, the phone app asks the first time you open it, and you connect Telegram, Slack and Discord in Alerts.
No. You only get listings that match your search. Listings found in the same check arrive together in one alert, sent about 30 seconds after the first. That 30 seconds is how alerts are grouped, not how long they take.
If a listing is not for you, tap Hide to take it out of your feed. Undo brings it back.
A listing priced far below similar ones, with no reason in the listing, is held back. Common causes are a down payment shown as the price, a monthly payment, parts, rentals and fakes.
Held back listings stay out of your feed. They wait in a Held back list with the reason, and one tap shows them.
90 days, on every plan.
The assistant
4 answers
It helps you find and judge listings, on every plan.
Goals: write what you want, and it suggests the search.
Listing review: Worth a look, Check first or Skip, with two to four plain reasons.
Questions and a first offer: what to ask the seller, and where to start.
Is it worth it? One press, and the assistant reads the listing and says what to check before you message.
Message draft: a first message to copy into Messenger.
It drafts a first message for you to copy into Messenger, and you send it yourself.
What you want, in your own words, like “A family SUV under $15,000 near Austin before December”. The assistant suggests the search: models that fit, a price cap from usual prices, and the area. Each week it tells you how it is going and the next move.
A goal uses one of your searches.
Listing reviews run on their own for great and good prices, and for any other listing when you open it.
Questions and drafts are fair use. If you reach the daily limit, we tell you.
Plans and billing
5 answers
Three things change between plans: how many searches or goals you get, how often busy cities are checked, and how many people can use the account.
The team desk, the API and webhooks come with Pro and Scale, and Scale adds setup from your spreadsheets.
The plans side by side are under these questions. Compare plans
Yes. Change or cancel your plan any time in Settings, Plan.
Yes. Pay yearly and you get 2 months free. Starter is $39 a month or $390 a year, Growth $79 or $790, and Pro $199 or $1,990.
Scale is priced for your team, on a yearly contract: ask us.
Before it ends, a banner on your Home page says so. Pick a plan to keep your searches on. Every plan starts with 3 days free, one trial for each account.
No. Save as many listings as you like, on every plan. Every saved listing tracks its price and alerts you when it drops.
Plans side by side
| Feature | Day PassFree for 24 hours | Starter$39 a month | Growth$79 a month | Pro$199 a month | ScaleAsk us |
|---|---|---|---|---|---|
| The three numbers | |||||
| Searches or goals | 1 | 3 | 8 | 20 | Custom |
| Busy cities checked | Every 5 min | Every 10 min | Every 5 min | Every 2 min | Every minute |
| People | 1 | 1 | 1 | 3 | Custom |
| For teams and developers | |||||
| API | Not included | Not included | Not included | Included | Included |
| Team desk | Not included | Not included | Not included | Included | Included |
| Webhooks | Not included | Not included | Not included | Included | Included |
| Setup from your spreadsheets | Not included | Not included | Not included | Not included | Included |
| Paying yearly | |||||
| Paid yearly2 months free | Not included | $390 | $790 | $1,990 | Yearly contract |
Every plan includes
- Every category
- Any cities in one country in each search
- Every alert channel
- The price check on every listing
- The assistant
- Saved listings with no limit
- Listings kept for 90 days
- Cancel any time
Teams
2 answers
Yes. Pro includes 3 people. On Scale, the number of people is custom. Both include the team desk.
The team desk shows every new listing once for the whole team. A listing that matches several searches is still one row, and reposts fold into one row marked Relisted.
Claim a listing and your initials show to everyone. Assign it to a teammate and work from the tabs To review, Mine and Handled. You can also see team activity and export the list.
Every plan can add notes to a listing, in its drawer, so a person on their own can too.
Account and safety
3 answers
No. You sign in with Google, Apple, or your email and a password.
In the app, each listing shows the seller’s name and Marketplace profile, as Marketplace shows them, and how many listings they posted in the last 30 days. It helps you tell a dealer from an owner. Phone numbers and photos of people stay out.
Open Settings, then Account. If you get stuck, write to [email protected].
No answer for that yet.
Write to [email protected] and a real person will answer.
Still need help?
Write to [email protected]. A real person reads every message and answers it.